Emergency After-Hours Support
Call (256) 245-2680
Members of the Heritage Freight Warehousing & Logistics Team are available to provide our customers with Emergency After-Hours Support. An “Emergency” is defined as an urgent issue requiring immediate assistance after close of our normal operating business hours: Monday through Friday 7:00am - 4:30pm CST. “After-Hours” is defined as off-hours outside of normal operating business hours, weekends, and holidays. This fee-based support is available 365 days a year.
The telephone number below can be used to request Emergency After-Hours Support for both customers and drivers. The support line will connect you to a live team member, except on holidays, when you will be connected to an answering service. You will be requested to provide your Company Name, your contact information and the nature of your Emergency. This information will then be passed on to the appropriate member of the Heritage Freight Warehousing & Logistics Team on-call to respond.
Service fees apply for use of the Emergency After-Hours Support coverage. A minimum service level of a one (1) hour charge also applies if we receive and respond during the off-hours period. However, the After-Hours Emergency Support service fees, charges, and rates apply only to the work that is actually performed outside of Heritage Freight Warehousing & Logistics’ normal operating business hours, as previously stated. Time spent on the same incident during normal working hours will be billed at standard non-emergency rates or may be covered in your current Help Desk coverage contract with Heritage.
For routine issues that arise after normal business hours that are not urgent or do not require immediate attention (ie, not an “Emergency”), you have the option of leaving a voice message, sending an email, or waiting to call until the next business day.